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Acura
 

Customer Relations Department
Acura
1919 Torrance Blvd. 500-2N-7E
Torrance, CA 90501-2746
Toll free: 1-800-382-2238
Toll free:1-800-594-8500 (roadside assist)
Fax: 310-783-3535
www.acura.com
 

Alfa
 

Alfa Romeo Distributors of North America, Inc.
7453 Brokerage Drive
Orlando, FL 32809
407-856-5000
www.alfaromeo.com

 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business American Honda Motor Co., Inc.
 

Consumer Affairs Department
American Honda Motor Co., Inc.
1919 Torrance Blvd.
Torrance, CA 90501-2746
310-783-2000
Toll free: 1-800-999-1009
Fax: 310-783-3273
www.honda.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business American Suzuki Motor Corp.
 

Customer Relations Department
American Suzuki Motor Corp.
PO Box 1100
3251 East Imperial Hwy.
Brea, CA 92822-1100
714-996-7040, ext. 380 (Motorcycles)
714-572-1490
Toll free: 1-800-934-0934 (automotive only)
Fax: 714-524-2512
www.suzuki.com


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SOCAP - Member of the Society of Consumer Affairs Professionals in Business Aston Martin
 

Customer Relations Department
Aston Martin
U.S. National Headquarters
1 Premier Place
Irvine, CA 92618
949-341-5800
Toll free: 1-877-484-3724
www.astonmartin.com
 

Audi of America, Inc.
 

Client Relations
Audi of America, Inc.
3499 West Hamlin Rd.
Rochester Hills, MI 48309
Toll free: 1-800-822-2834
Fax: 248-754-6504
www.audiusa.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business BMW of North America, Inc.
 

Customer Relations
BMW of North America, Inc. Corporate Office
300 Chestnut Ridge Rd.
Woodcliff Lake, NJ 07675
201-307-4000
Toll free: 1-800-831-1117
Fax: 201-930-8362
www.bmwusa.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Buick Division General Motors Corp.
 

Customer Assistance Center
Buick Division General Motors Corp.
PO Box 33136
Detroit, MI 48232-5136
313-556-5000
Toll free: 1-800-521-7300
Toll free: 1-800-252-1112 (roadside assistance)
TDD toll free: 1-800-832-8425
www.buick.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Cadillac Motor Car Division
 

Customer Assistance Center
Cadillac Motor Car Division
PO Box 33169
Detroit, MI 48232-5169
Toll free: 1-800-458-8006
TDD toll free: 1-800-833-2622
www.cadillac.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Chevrolet Motor Division, General Motors Corp.
 

Customer Assistance Center
Chevrolet Motor Division, General Motors Corp.
PO Box 33170
Detroit, MI 48232-5170
Toll free: 1-800-222-1020
Toll free: 1-800-243-8872 (roadside assistance)
Fax: 313-556-5108
www.chevrolet.com
 

Daihatsu Motor Co.
 

Help Line (Technical Information)
Daihatsu Motor Co.
626-333-7897
Toll free: 1-800-777-7070
www.daihatsu.com/
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Daimler Chrysler
 

Daimler Chrysler Customer Center
Daimler Chrysler
PO Box 21-8004
Auburn Hills, MI 48321-8004
Toll free: 1-800-992-1997
Fax: 248-512-8084
www.chrysler.com
 

Ferrari North America Inc.
 

Corporate Office
Ferrari North America Inc.
250 Sylvan Ave.
Englewood Cliffs, NJ 07632
201-816-2600
Fax: 201-816-2626
E-mail: administrative@ferrari.com
www.ferrari.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Provided financial support for the publication of the Consumer Action Handbook Ford 1
 

Customer Relationship Center
Ford Motor Company
16800 Executive Plaza Dr.
P.O. Box 6248
Dearborn, MI 48121
Toll free: 1-800-392-3673
www.ford.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Ford 2
 

Ford Dispute Settlement Board
Ford Motor Company
PO Box 5120
Southfield, MI 48086-5120
Toll free: 1-800-428-3718
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Provided financial support for the publication of the Consumer Action Handbook General Motors Corporation
 

Corporate Affairs/Community Relations
General Motors Corporation
100 Renaissance Center
Detroit, MI 48265
313-667-3800
313-556-5000
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business GMC Division General Motors Corp.
 

Customer Assistance Center
GMC Division, General Motors Corp.
PO Box 33172
Detroit, MI 48232-5172
Toll free: 1-800-462-8782
Toll free: 1-800-223-7799 (roadside assistance)
www.gmc.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Hyundai Motor America
 

Consumer Affairs
Hyundai Motor America
10550 Talbert Ave.
P.O. Box 20850
Fountain Valley, CA 92728-0850
714-965-3000
Toll free: 1-800-633-5151
E-mail: cmd@hma.service.com
www.hyundaiusa.com
 

Isuzu Motors America, Inc.
 

Owner Relations Department
Isuzu Motors America, Inc.
16323 Shoemaker Ave.
Cerritos, CA 90703
Toll free: 1-800-255-6727
Fax: 562-921-9523
www.isuzu.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Jaquar Cars
 

Jaquar Cars
555 MacArthur Blvd.
Mahwah, NJ 07430
Toll free: 1-800-452-4827
Fax: 201-818-9781
E-mail: www.ask@jaquar.com
www.jaquarowner@jaguar.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Kia Motors America, Inc.
 

Consumer Assistance Center
Kia Motors America, Inc.
PO Box 52410
Irvine, CA 92619-2410
Toll free: 1-800-333-4KIA
Fax: 949-470-2812
www.kia.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Land Rover
 

Land Rover
555 MacArthur Blvd.
Mahwah, NJ 07430
Toll free: 1-800-637-6837
Fax: 201-760-8514
E-mail: www.asklr@landrover.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Lexus
 

A Division of Toyota Motor Sales, U.S.A., Inc.
Lexus
Customer Satisfaction Department
Mail Drop L203, 19001 South Western Ave.
Torrance, CA 90509-2732
Toll free: 1-800-25 LEXUS
Fax: 310-468-2992
www.lexus.com
 

Mazda North American Operations
 

Customer Assistance Center
Mazda North American Operations
P.O. Box 19734
Irvine, CA 926239734
Toll free: 1-800-222-5500
Fax: 949-727-6703
www.mazdausa.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Mercedes Benz USA, Inc.
 

Customer Assistance Center
Mercedes Benz USA, Inc.
3 Paragon Dr.
Montvale, NJ 07645
Toll free: 1-800-367-6372
Fax: 201-476-6213
www.mbusa.com
 

Mitsubishi Motor
 

Customer Relations
Mitsubishi Motors North America, Inc.
6400 Katella Ave.
Cypress, CA 90630-0064
Toll free: 1-800-MITSU-2004
www.mitsubishimotors.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Nissan Motor Corp. in USA
 

Consumer Affairs Group
Nissan North America, Inc.
PO Box 191
Gardena, CA 90248-0191
Toll free: 1-800-647-7261
Fax: 310-771-2025
www.nissan-usa.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Oldsmobile Division General Motors Corp.
 

Customer Assistance Network
Oldsmobile Division General Motors Corp.
PO Box 33171
Detroit, MI 48232-5171
Toll free: 1-800-442-6537
Toll free: 1-800-535-6537 (roadside assistance)
www.oldsmobile.com
 

Peugeot Motors of America, Inc.
 

Consumer Relations
Peugeot Motors of America, Inc.
Overlook at Great Notch
150 Clove Rd.
Little Falls, NJ 07424
973-812-4444
Fax: 973-812-2148
E-mail: peugeot2@bellatlantic.net
www.peugeot.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Pontiac Division, General Motors Corp.
 

Customer Assistance Center
Pontiac Division, General Motors Corp.
P.O. Box 33172
Detroit, MI 48232-5172
Toll free: 1-800-762-2737 (800-PM-CARES)
Toll free: 1-800-762-3743 (1-800-ROADSIDE)
TDDtoll free: 1-800-833-7668
www.gm.com
 

Porsche Cars North America, Inc.
 

Customer Commitment
Porsche Cars North America, Inc.
Owner Relations
980 Hammond Dr., Suite 1000
Atlanta, GA 30328
Toll free: 1-800-545-8039
Fax: 770-360-3711
www.porsche.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Saab Cars USA, Inc.
 

Customer Assistance Center
Saab Cars USA, Inc.
4405-A International Blvd.
Norcross, GA 30093
770-279-0100
Toll free: 1-800-955-9007
Fax: 770-279-6499
www.saabusa.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Saturn Corp
 

Saturn Customer Assistance Center
Saturn Corporation, Division of General Motors Corp.
100 Saturn Pkwy.
Spring Hill, TN 37174
931-486-5050
Toll free: 1-800-553-6000
Fax: 931-486-5059
www.saturn.com
 

Schuman Carriage Subaru
 

Hawaii
Schuman Carriage Subaru
1234 South Beretania St.
P.O. Box 2420
Honolulu, HI 96804
808-592-4464
Fax: 808-592-4494
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Provided financial support for the publication of the Consumer Action Handbook Subaru of America, Inc.
 

National Customer Service Center
Subaru of America, Inc.
Subaru Plaza, PO Box 6000
Cherry Hill, NJ 08034
Toll free: 1-800-782-2783
www.subaru.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Toyota Motor Sales USA, Inc.
 

Customer Assistance Center
Toyota Motor Sales USA, Inc.
Department H200
19001 S. Western Ave.
Torrance, CA 90509
310-468-4000
Toll free: 1-800-331-4331
TDD toll free: 1-800-443-4999
Fax: 310-468-7800
www.toyota.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Volkswagen of America
 

Customer Relations
Volkswagen of America
Hills Corporate Center
3499 West Hamlin Rd.
Rochester Hills, MI 48309
Toll free: 1-800-822-8987
Fax: 248-340-4660
www.vw.com
 

SOCAP - Member of the Society of Consumer Affairs Professionals in Business Volvo Cars of North America
 

Customer Service
Volvo Cars of North America Corporate Office
7 Volvo Dr., Bldg. A
Rockleigh, NJ 07647-0915
Toll free: 1-800-458-1552
Fax: 1-800-992-3970
www.volvocars.com
 

BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd., Suite 800
Arlington, VA 22203-1838
703-276-0100
Toll free: 1-800-955-5100
Fax: 703-525-8277
E-mail: info@cbbb.bbb.org
www.bbb.org

Third-party dispute resolution program for automobile manufacturers.

Office of Defects Investigation
DOT Auto Safety Hotline
400 7th St., SW
Washington, DC 20590
Toll free: 1-888-327-4236
TDD toll free: 1-800-424-9153
Fax: 202-366-7882
www.nhtsa.dot.gov/hotline

Consumers can contact the DOT Auto Safety Hotline to report safety defects in vehicles, tires, and child safety seats. Information is available about air bags, child safety seats, seat belts, and general highway safety. Consumers who experience a safety defect in their vehicle are encouraged to report the defect to the Hotline in addition to the dealer or manufacturer.

International Association of Lemon Law Administrators
E-mail: ialla@ialla.net
www.TheLemonLaw.org

This organization supports and promotes government agencies that administer motor vehicle warranty and related laws, through the publication of a newsletter, consumer and industry education, and other intergovernmental activities.

Motorist Assurance Program
7101 Wisconsin Ave.
Suite 1200
Bethesda, MD 20814
301-634-4954
301-634-4955
Fax: 202-318-0378
E-mail: map@motorist.org
www.motorist.org

MAP accredits those auto repair shops that apply and follow industry developed standards for inspecting vehicles as well as meet other requirements, handles inquiries/disputes between accredited shops and customers and offers information to consumers about how to locate a repair shop how to talk to a technician and how to gain satisfaction from auto repair shops.

AUTOCAP
National Automobile Dealers Association
8400 Westpark Dr.
McLean, VA 22102
Toll free: 1-800-252-6232
www.nada.org

Third-party dispute resolution program administered through the National Automobile Dealers Association. National office makes referral to state auto dealer associaton.

National Institute for Automotive Service Excellence (ASE)
101 Blue Seal Dr. SE, Suite 101
Leesburg, VA 20175
703-669-6600
www.ase.com

ASE is an independent, national nonprofit organization founded in 1972 to help improve the quality of automotive service and repair through the voluntary testing and certification of automotive repair professionals. More than 424,000 ASE-certified technicians work in dealerships, independent repair shops, service stations, auto parts stores, fleets and schools. ASE publishes several consumer publications about auto maintenance and repair.

RV Consumer Group
PO Box 520
Quilcene, WA 98376
Toll free: 1-800-405-3325 (Order Desk)
E-mail: rvgroup@rv.org
www.rv.org

 

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