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Long Term Care Ombudsman Program
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Long-term care ombudsmen are
advocates for residents of nursing homes, board and care
homes, assisted living facilities and similar adult care
facilities. Since the program began 30 years ago, thousands
of paid and volunteer ombudsmen working in every state and
three other jurisdictions have made a dramatic difference in
the lives of long-term care residents. LTC Ombudsmen
advocate on behalf of individuals and groups of residents,
provide information to residents and their families about
the long-term care system, and work to effect systems
changes on a local, state and national level. They provide
an on-going presence in long-term care facilities,
monitoring care and conditions and providing a voice for
those who are unable to speak for themselves.
Begun in 1972 as a demonstration program, the Ombudsman
Program today is established in all states under the Older
Americans Act, which is administered by the Administration
on Aging (AoA). Local ombudsmen work on behalf of residents
in hundreds of communities throughout the country.
One thousand paid and 14,000 volunteer staff (8,000
certified) investigate over 260,000 complaints each year.
They provide information to more than 280,000 people on a
myriad of topics including how to select and pay for a
long-term care facility.
Ombudsman Responsibilities
Ombudsman responsibilities outlined
in the Older Americans Act include:
- identify, investigate and
resolve complaints made by or on behalf of residents;
- provide information to
residents about long-term care services;
- represent the interests of
residents before governmental agencies and seek
administrative, legal and other remedies to protect
residents;
- analyze, comment on and
recommend changes in laws and regulations pertaining to
the health, safety, welfare and rights of residents;
- educate and inform consumers
and the general public regarding issues and concerns
related to long-term care and facilitate public comment
on laws, regulations, policies and actions;
- promote the development of
citizen organizations to participate in the program;
- provide technical support for
the development of resident and family councils to
protect the well-being and rights of residents; and
- advocate for changes to
improve residents’ quality of life and care.
Resident’s Rights
Ombudsmen help residents and their families and friends
understand and exercise rights that are guaranteed by law,
both at the federal level and in many states. Residents have
the right to:
· be treated with respect and dignity;
- be free from chemical and physical restraints;
- manage their own finances;
- voice grievances without fear of retaliation;
- associate and communicate privately with any person
of their choice;
- send and receive personal mail;
- have personal and medical records kept confidential;
- apply for state and federal assistance without
discrimination;
- be fully informed prior to admission of their
rights, services available and all charges; and
- be given advance notice of transfer or discharge.
For more information on the LTC Ombudsman program,
please go to AoA's Professionals section of the web
site.
Other Resources:
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TTopics covered in
this article include;
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homes,
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insurance, logterm care facility,nursing home, medicare, insurance,
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